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What Governs Your Account on pulang88

These legal terms set out what you can expect from us and what we ask of you when you use pulang88. Access to our platform depends on local law and is available where local law permits — including for account holders in Kuching, Kota…

Account termsData handlingPayment conditionsAccess eligibilityContact rights
pulang88 What Governs Your Account on pulang88
HOW WE HANDLE DATA

Data Handling, Cookies and Account Security

We collect only what we need to operate your account: your contact details, payment method identifiers and session activity. Here is how each area is managed and how you can act on it.

Data retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You may request a summary of what we hold by writing to our support email.

Cookie use

Our site uses session cookies to maintain your login state across browser tabs and to remember your preferred payment method — such as Touch 'n Go eWallet or GrabPay — at checkout. You can manage cookies in your browser settings.

Account security

Your account is protected by OTP verification at login and at withdrawal. If you access the platform on a new device or browser, we re-verify your identity before any funds move out of the account wallet.

Right to request changes

You may request correction or deletion of personal data tied to your account. Submit the request through live chat or email — we will confirm receipt and respond within the period stated in our data policy.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For questions about your account terms, a payment dispute, or a data request, our support team handles legal enquiries through the channels below. When you write in, include your registered account email and the specific issue — that speeds up the review on our end.

Team online

Live Chat

Raise a legal or account query directly through the live chat window. Our team reviews account-specific issues and escalates data or payment disputes to the right desk.

Email Support

Send a written legal request or formal complaint to our support email. Attach any relevant payment receipts — Touch 'n Go eWallet, Boost or GrabPay transaction IDs help us trace the issue faster.

Account Portal

Log in to your account, go to Settings, and use the Help request form for account-related legal matters — including withdrawal holds, verification disputes and closure requests.

Common Questions About Your Legal Rights

These are the questions we get most often about account terms, data rights and legal conditions on pulang88. If yours is not here, contact us through live chat or email.

These terms apply to any person who opens or uses a pulang88 account. Access is conditional on local law and available only where local law permits use of this platform.

Yes. Submit a data access request via our support email with your registered account details. We will confirm receipt and share what data we hold within the period stated in our policy.

We retain your data for a period after closure as required by applicable law, then delete or anonymise it. You will receive confirmation of closure through your registered email address.

Contact support via live chat and provide your transaction ID from your e-wallet app. Under our payment terms, we trace the transfer on our end and resolve the discrepancy before any further action is taken.

Log in, go to Settings and submit a closure request, or contact us by email. Any remaining wallet balance must be withdrawn via DuitNow or FPX before the account is closed.

We notify account holders by email when terms change and post the updated version here. Continuing to use your account after the effective date means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.